Customer Service
Policies
Content
Copyright Notice
Content
External Sites
Notification on Freight Charges
Pricing and Availability
Backorders
Color or Product Substitutions
Method of Payment
Using Website Information
Product Returns
Copyright Notice
All site design, text, graphics, interfaces and the selection and arrangement thereof are protected by copyrights owned by Gemtex Holdings Pty Ltd. ALL RIGHTS ARE RESERVED TO Gemtex Holdings Pty Ltd. Permission is granted solely to electronically copy and to print in hard copy portions of this site for the sole purpose of placing an order with Magnet EZe or using this site as a shopping or information resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution or republication, without the prior written permission of Gemtex Holdings Pty Ltd is strictly prohibited.
Content
Gemtex Holdings Pty Ltd trading as Magnet EZe has endeavourer to ensure that all information contained in this Web site at the time of publishing is accurate and accept no responsibilities for any inaccuracies that may have occurred. All services, specials, colors, products and prices are subject to change or cancellation without prior notice. Whilst every care is taken in preparing this website, the services referred to in this site are offered to the customers and members without any liability whatsoever being incurred on the part of Gemtex Holdings Pty Ltd trading as Magnet EZe, or its associated companies. Members choosing to enter into arrangements with the companies and firms offered, do so entirely at their own judgment and consideration.
External Sites
This site may contain links to other sites on the Internet that are owned and operated by third parties. Gemtex Holdings Pty Ltd makes no claim or representation and accepts no responsibility regarding the quality, nature, or reliability of the sites, products or information accessible by hyperlinks from this website, or sites linking to this website. The site administrator or webmaster for those sites should be contacted if you have concerns regarding such links or the content located on such sites.
Notification on Freight Charges
- We include an automatically applied freight charge in our shopping cart. These freight charges and options are displayed prior to committing to the purchase.
- International customers - to check your automatically applied freight charge options, total the weight of your purchase and "Click Here".
- Australian customers - to check your automatically applied freight charge options, take the invoice total amount, add 10% Goods and Services Tax and then add Post Charges.
Pricing and Availability
Price and availability is subject to change without notice. You will of course be provided current prices at the time you place your order.
Backorders
Any item not in stock at the time your order is received will be backordered. This means that all available items will be shipped right away, while the currently unavailable items will be sent to you once available. You will receive an email giving you the choice of canceling the item, or waiting until the backordered item is available. You will only be billed for items once they are shipped to you.
Color or Product Substitutions
If you specify a color, or product that is not in stock when we receive your order, you will receive an email giving you the choice of selecting a different color or product, or waiting until your chosen color or product is available.
Method of Payment
Magnet EZe accept, Bankcard, Visa, Master Card, and American Express.
Using Website Information
This site contains information about activities and products. Since each person's circumstances are different, Gemtex Holdings Pty Ltd trading as Magnet EZe cannot be responsible, and cannot assume any liability for the use of such information. Information obtained from this site should be used only after you have considered your specific situation and assessed the risks involved.
Product Returns
If an item does not meet your expectations once you receive your order, no problem! It may be returned for credit, exchange, or refund, subject to the following conditions:
- The item must be returned within 30 days.
- The item must be clean, unused and otherwise in the same condition as it was sent.
- It must include all original tags, packaging, and instructions.
- It must include a copy of the original itemized sales receipt.
- Delivery costs to and from the purchaser are not refundable, unless goods received are found to be faulty, or the product has been substantially misrepresented in our advertising and/or our correspondence.
Gemtex Holdings Pty Ltd trading as Magnet EZe do offer compensation for delivery costs incurred in returning products. We offer a compensatory 10% Discount Voucher for goods purchased and returned within Australia and a compensatory 20% Discount Voucher for goods purchased from outside Australia. The Discount Voucher is valid for 12 months from the date of issue and is transferable. This policy is to ensure confidence in purchasing from Gemtex Holdings Pty Ltd trading as Magnet-EZe over the Internet and provide a pleasurable online trading experience.
Gemtex Holdings Pty Ltd trading as Magnet EZe have not had a dissatisfied customer to date, but realize that this policy is the best policy. Need to know more? please Contact Magnet EZe.